Business China

Useful Telephone Numbers in China

+86-020-2917 9715

If you have an emergency while you are traveling (such as fire or traffic accidents), or other trouble or have other complaints or questions, the following telephone numbers may be useful.

Emergency Numbers

Emergency Numbers

Police (Calling)


Police (Text message)


First-aid Ambulance




Traffic Accidents


Calling Tips:

1. 110, 120 and 119 are free calls. 110 may be used for all emergencies.  It is the first number to call. Whether 119 or 120 is called depends on the situation.

2. The more details you can provide to the police, the better. At a minimum, you will need to provide your name and location and give a description of the problem. If you don’t know the exact position, tell them the landmarks buildings nearby. If you are in a remote area, you will need to give the name of the town or village. After the call, you should keep your phone on in case they need to call you back. When you see a police car approaching, wave to them actively.

3. After calling 120, first-aid treatment is not encouraged.  Unless you have first-aid training, you should just wait patiently for the doctors to arrive.

4. If you can leave the accident area, please wait for the rescue workers at some obvious places where they can easily find you.

Questions & Complaints

Questions & Complaints

Complaints about Goods’ Qualities


Complaints about Prices


Post Code Information


Weather Forecast


Phone Directory


Comprehensive Information

12580/ 118114

Railway Information


Civil Aviation


Calling Tips:

Both 12580 and 118114 provide similar services but they are operated by different communication companies and you pay for all calls.. They can provide help with hotel bookings, local transportation transferring information and information about local attractions.

Major Banks

Major Banks

Bank of China


Agricultural Bank of China


China Construction Bank


Industrial and Commercial Bank of China


Bank of Communications


Standard Chartered Bank






Airline Companies & Major Airport Services

Airline Companies & Major Airport Services

Air China


China Eastern Airline


Hainan Airlines


Southern Airlines


Beijing Capital International Airport


Shanghai Pudong International Airport


Communications Services

Communications Services

China Mobile


China Unicom


China Telecom


Calling Tips:

1. All these numbers are free and provide services in English.

2. When you use China Mobile service to make international calls you need to add 12593 before the number you are calling and add 17951 when making national long-distance calls.

Express Delivery

Express Delivery


SF Express

Yuantong Express

Shentong Express

Calling Tips:

English services are provided by all these express delivery companies. They will come in person to your house or hotel to help you to send out parcels.

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